Welcome Customer Service

Contact Us • How do I contact you? Shipping Information • How much are my shipping charges? • Info on parcel post deliveries. • No P.O. boxes will be accepted. • When will my order ship? • No international deliveries will be accepted. Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • When will my backorder arrive? My Account • How do I create an account? • How do I edit my account information? • I forgot my password. Guarantees • Satisfaction Guarantee • Privacy Policy • Security Returns & Exchanges • How do I return my product? • I received the wrong product. • What is your return policy?

Pricing and Billing • What is your pricing policy? • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • How do I buy/redeem a gift certificate? • How do I find a specific product? • How do I navigate the site? • How do I use a coupon? Additional Support • Can I fax in my order? • Terms and Conditions of this Website Frequently Asked Questions • Can you roast any special flavors of coffee? • Do you offer a quantity discount on coffee? • Do you offer a quantity discount on your gourmet gifts? • What is "nitrogen flushing"? • Why should I buy coffees from The Cafe Connection?